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Privacy Policy

Effective Date: July 10, 2026

Last Updated: July 10, 2026

At Glomore (glomore.pk), we craft exquisite fragrances and cosmetics designed to capture the soul of nature's finest ingredients and bring a touch of invisible luxury to your everyday life. We believe that true luxury requires absolute trust. For this reason, we are deeply committed to protecting the privacy, security, and personal data of our valued patrons.

This Privacy Policy describes how Glomore ("we," "our," or "us") collects, utilizes, stores, and safeguards your information when you browse our digital catalog, interact with our online platform, or communicate with our manual order fulfillment teams via WhatsApp.

1. Information We Collect

To provide you with a personalized, seamless journey from browsing to scent discovery, we gather certain pieces of information. This occurs in two primary phases:

A. Information You Provide Voluntarily (During the WhatsApp Transition)

Because our digital storefront routes traffic to a personalized chat framework for final sales execution, you directly share information with our team when placing an order:

  • Contact Details: Your name, phone number, and WhatsApp profile identifier.

  • Delivery Information: Your physical shipping address, city, and regional landmark details.

  • Order Specifics: Your perfume and cosmetic selections, preferences, and special handling instructions.

  • Payment Records: Transaction receipts, bank transfer screenshots, or proof of payment shared during manual ledger verification.

B. Information Collected Automatically (During Website Browsing)

When you visit glomore.pk, our underlying platform silently gathers standard technological data to optimize your visual and browsing experience:

  • Device and Usage Data: Your IP address, browser type, operating system, and the specific pages or fragrance listings you explore.

  • Cookies and Tracking Technologies: We utilize basic cookies to maintain your digital shopping cart state before you choose to initiate a chat with our team.

2. How We Use Your Information

We do not believe in selling, trading, or exploiting your personal data. The information we collect is used strictly to uphold the operational integrity of your shopping experience:

  • Fulfillment and Logistics: To manually process, verify, pack, and ship your fragrance and cosmetic orders.

  • Customer Care: To respond directly to your inquiries, provide scent consultations, and resolve any logistics or transit challenges via WhatsApp.

  • Internal Record Keeping: To log, track, and archive order historical data within our secure internal spreadsheet database systems for inventory management and accounting.

  • Optimization: To analyze website performance and ensure our digital showcase remains elegant, secure, and fully functional.

3. Data Storage, Architecture, and Security

We approach the stewardship of your data with rigorous care, utilizing reliable digital ecosystems to manage our manual workflows:

  • Internal Tracking Systems: Once an order is confirmed via our communication channel, your delivery and purchase details are safely logged into our centralized cloud-based spreadsheets (Google Sheets). These files are strictly gatekept using multi-factor authentication and are accessible only to authorized Glomore operations managers.

  • Communication Logs: Your chat histories are retained securely within our official business communication channels to ensure continuity of service should you choose to reorder a signature blend.

  • Security Safeguards: We implement industry-standard administrative and technological measures to insulate your data against unauthorized access, loss, or alteration. However, please note that no transmission method over the internet or manual processing model can be guaranteed as 100% impenetrable.

4. Sharing Data with Third Parties

Glomore only shares your personal information with trusted third-party entities who are essential to executing your order:

  • Courier and Courier Services: We pass your name, contact number, and shipping destination to our domestic logistics partners within Pakistan to facilitate Cash on Delivery (COD) or pre-paid delivery.

  • Technical Infrastructure Providers: Data may flow safely through our hosting platforms, cloud infrastructure providers, and messaging networks purely to keep our digital systems operational.

  • Legal Compliance: We may disclose your information if explicitly required to do so by the prevailing laws of Pakistan or in response to valid legal requests by public authorities.

5. Your Rights and Choices

We believe you should maintain complete agency over your personal footprint. Depending on your location, you may exercise the following soft liberties:

  • Access and Correction: You may message our team at any time via WhatsApp to request a copy of the delivery information we have stored, or to correct any typographical mistakes in our logs.

  • Data Erasure: If you wish for Glomore to delete your historical order log or clear your data from our internal tracking databases, you may submit a request to hq@glomore.pk. We will accommodate this request promptly, provided the data is no longer required for outstanding financial reconciliations or legal tax reporting.

  • Cookie Management: You can choose to configure your web browser to reject cookies, though doing so may slightly disrupt the stability of your visual browsing cart.

6. Updates to This Privacy Policy

As our cosmetics line matures and our digital architecture evolves, we may gracefully adjust this Privacy Policy from time to time. Any structural revisions will be marked by an updated "Effective Date" at the top of this document. We encourage you to review this page periodically to stay informed.

7. Contact Us

Should you have any soft questions, conceptual concerns, or formal requests regarding this Privacy Policy or how your personal scent profile data is managed, please reach out to our administration:

  • Email: hq@glomore.pk

  • Official Hotline: +92 328 4566673

  • Headquarters: Lahore, Punjab, Pakistan