Return & Refund Policy

The return, replacement, and financial restitution protocols established by Glomore are meticulously structured to balance consumer satisfaction with the strict quality and hygienic standards mandated by premium personal care and fragrance products. Due to the volatile and sensitive nature of extraits de perfum, the chemical and structural integrity of the liquid is permanently compromised once the outer protective packaging is breached, the atomization mechanism is engaged, or the product is introduced to an external environment. Consequently, Glomore maintains an absolute enforcement policy stating that we do not offer cash refunds, store credits, or product returns for instances driven by a change of mind, subjective olfactory preference variation, or post-purchase consumer re-evaluation.

To protect our consumer demographic against transit-related anomalies, a dedicated protocol exists exclusively for handling structurally compromised or incorrect shipments. If a product arrives at its destination with discernible physical damage—including shattered glass housings, compromised atomizers, severe leakage, or if the package contains a product variant entirely distinct from the item manually confirmed in the WhatsApp order log—it qualifies for immediate assessment. To initiate a claim under this provision, the recipient must document the discrepancy and submit comprehensive photographic or unboxing video evidence via our official WhatsApp channel within forty-eight hours of recorded courier delivery. Failure to supply objective visual documentation within this explicit timeframe nullifies the claim, as the product is legally presumed to have arrived in immaculate condition.

Upon the timely submission of verifiable evidence, our administrative team will conduct a thorough review against our dispatch logs and tracking data. If the claim is validated, Glomore will initiate a complimentary replacement protocol, dispatching an identical, factory-sealed product variant to the customer's verified address at zero additional cost to the consumer. The logistical expenses associated with returning the compromised item and sending the replacement will be fully absorbed by our organization. This replacement framework serves as the primary and default mechanism for resolving all legitimate product discrepancies and transit accidents, ensuring that the consumer receives the exact luxury asset they originally intended to acquire.

Monetary restitution via cash or electronic transfer is strictly reserved as a secondary contingency mechanism, utilized only when an identical replacement item is completely exhausted from our inventory and cannot be fulfilled within a reasonable operational timeline. In the rare event that a financial refund is authorized due to stock depletion, the transaction will be processed manually using the bank details or electronic transfer credentials provided by the customer during mediation. Financial processing cycles may require several business days to successfully clear banking institutions. This rigorous policy structure ensures that while legitimate errors are corrected with absolute speed, the operational boundary remains protected against fraudulent exploitation or unhygienic product returns.